Repairs, Exchanges & Returns Policy
Crafted with care. Backed by our word.
At Warbonnet Hats, we believe a cowboy hat isn’t just an accessory — it’s a partner in every adventure. That’s why we stand behind every hat we craft. If it’s not right, we’ll make it right.
Repairs
Our hats are built to last, but if life gets a little rough, we’re here to help. We offer repairs for:
- Loose bands or stitching
- Reshaping and brim fixes
- Sweatband replacements
- Small tears or wear
How it works:
Please contact support@warbonnethats.com with a few photos of your hat and any issues that need addressed. Our team will assess the repair and get back to you within 48 hours with a plan of action.
Exchanges
We want your hat to feel like it was made just for you. If it’s not the right size or style, we’re happy to offer an exchange.
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30-day exchange window from the date of delivery.
- Hat must be in unworn, original condition.
- A return label will be provided to you upon request.
- Reach out to Customer Service at support@warbonnethats.com to get your exchange started.
Need help choosing the right fit or crown style? Our customer service team is always ready to lend a hand.
Returns
No hard feelings. Just honest service.
If your hat isn’t what you hoped for, you can return it for a full refund.
30-day Return Policy
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Must be unworn and in original packaging
- Return shipping label provided upon request
- Email support@warbonnethats.com for all return requests
Custom hats (with personalized branding, sizing, or design) are not eligible for refunds, but we’ll always work with you to make things right — whether that’s an adjustment, credit, or another solution.
Our Guarantee
We believe in long-haul quality and old-fashioned integrity. If something doesn’t hold up the way it should, reach out anytime. Whether it’s year one or year five, we’ll always take care of our customers!
